#Epp[icad plus#

I asked her if there was any way that I could get it sooner, as I have bills pending, and she said that she could expedite it for a $15 charge. I asked her when that would happen, and she said that she will order one for me, and that it will take 7-10 business days. I asked her how I would be able to access the money in my account, and she said that I would be unable to, until I was issued a new card. I also inquired about the date and time it was closed, and she was unable to answer the question. When I asked her who reported this finding, she said she did not know. I asked her why, and she said that they suspected that it was fraudulantly used. After being on hold for about 5 minutes, I spoke with a representative that requested the same information that I had just entered, and was told that my account was closed. I called the 1-800 number on the screen, and was prompted to enter my Account#, Social Security#, Birthdate and PIN#. I attempted to login to my Eppicard account, and was unable to, as a banner came up stating that, 'Your card status is fraud-suspended/closed, cannot login.' I login, and transfer the funds to my checking account, so that I can pay my bills. Im in need of advice asap!!!!!!!!!!!!!!!!!!!!!!!!!!Д®very other week, a deposit is made into my EppiCard account for Child Support. tHIS IS ABSOULTLY ABSURRED!!!!!!!!!!!!! Im not sure exactly where to start with this one but i am in need of legal advice asap! I am a single mother of 5 and when this fraud occured it actually caused me and my children to lose our home and we have still not recovered from this and as a customer of the texas debit card AND EPPICARD SERVICES for quit some time this is unacceptable customer service and leadership especially on a fraud claim that has been proven by reliable sources such as Phoenix police department.

#Epp[icad plus#

after speaking to at least 50 plus supervisors in the claims department i have now after all this time have flat out informed me that they just flat out refuse to reslove this matter none the less it has been actually proved to be fraudulent activity on this ACOOUNT. of 2014 and the claim is yet to be resolved. I contacted the claims department for Eppicard Services who then initiated an investigation that was supposed to be resolved within a 90 day period max. who determined that there has definetly been fraundulent activity on my card as well as possible identiy fraud/theft. I also filed a report with the police department in Phoenix Az. And 8 months of disputing a total of $649.59 im now being ignored and every time I call Im hung up on.ДЄt this point theres is not choice but to start sending my story to the media since Eppicard services refuses to assist me. I received a letter saying that no error was found and that there was nothing they could do about the transaction.ДЄfter a whole year of fraudulent transactionsвЂ¦. In one instanceвЂ¦ while on the phone with them I discovered the most recent transaction that wasnвЂ™t authorized by me had been done the day before at a Target in Brooklyn New York for $16 and change. I initially hadnвЂ™t noticed the charges coming out of my account because they started in small increments of 9.99 here and there per transaction until they slowly increased from $9.99 to up to $40.00 transactions several times a month. I have been fighting with Eppicard services to please help me on continuous fraud that keeps occurring on my account since July of 2014.